January 24, 2020
The best time to get the user to take a feature tour of a new interface is when they're trying to think about writing their ticket? That gives me no confidence inthe rest of their redesign.
@sander I've experiences similar distractions when I've been trying to get stuff done and move on with my day. What's maddening is the site could easily hold off such overlays and call-outs until the users returns to the homepage, but for whatever reasons the developers couldn't be bothered to add the necessary code to do that.
AlanRalph, Jan 24 2020 on micro.blog